Frequently Asked Questions
xbazi FAQ — Answers to All Your Questions
Account, payments, games, bonuses, and security — read everything you want to know about xbazi in one page.
If a question comes to mind while using xbazi, this page is your first stop. Here we have laid out clear answers on everything from opening an account and depositing money via bKash and Nagad, to cricket betting, slot games, welcome bonus conditions, and responsible gaming tools. Every answer is kept direct and concise so you can find the right information quickly. If anything still seems unclear, our 24/7 Bengali live chat support is always ready.
Account and Registration
Questions about creating a new account, logging in, and managing your profile.
Opening an account on xbazi is straightforward. Go to the registration page, enter your mobile number, a strong password, and your date of birth. Once you have filled in all the details correctly, verify using the OTP sent to your mobile. The whole process takes just a few minutes. Remember: xbazi is only for people aged 21 and above.
No, each person is allowed only one account on xbazi. Creating multiple accounts using the same phone number, device, or payment method may result in those accounts being suspended and any bonuses being cancelled. If you run into trouble, contact support directly.
Click the "Forgot Password" option on the login page. An OTP will be sent to your registered mobile number. After verifying the OTP, you can set a new password. For security, it is recommended to use a password of at least 8 characters — combining uppercase letters, numbers, and special characters.
Yes, before a withdrawal or for transactions above a certain amount, xbazi may verify your identity. Typically a photo of your national ID or passport and a selfie are required. This process keeps your account secure and helps prevent fraud.
If your account is suspended, contact xbazi's 24/7 Bengali live chat directly or email [email protected]. The reason will be explained and a quick resolution provided. If you have voluntarily chosen self-exclusion, your account cannot be reopened before the set period ends.
Deposits and Withdrawals
Questions about transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
Deposits made via bKash are generally credited to your account instantly. Send the amount to xbazi's payment number using the cash-out option, save the reference number, and confirm on the site. The minimum deposit amount is ৳100. If there is a delay due to network issues, let support know.
Yes, you can easily deposit on xbazi using Nagad, Rocket, and Upay as well. The minimum deposit for each method is ৳100. Bank transfer is also supported — though that may take a bit longer depending on working days and bank processing times.
The minimum withdrawal amount on xbazi is ৳500. After the request is approved, funds generally arrive within 30 minutes to 3 hours. The process is fastest when verification is complete and there is no active bonus wagering on the account.
xbazi itself does not charge any transaction fees. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) may apply their own charges. Bank transfer transactions may also be subject to the bank's standard charges. Check your provider's fee structure before transacting.
If a withdrawal request stays pending for more than 3 hours, contact xbazi's live chat or email [email protected] with your transaction ID. Incomplete account verification or unmet bonus conditions are common reasons for withdrawal delays.
Games and How to Play
Questions about cricket betting, slots, live casino, and mobile gaming.
To bet on BPL (Bangladesh Premier League) matches, log in to xbazi and go to the cricket section. Select a match and choose your preferred market — such as match winner, run totals, or top batsman. Review the odds, enter your stake, and confirm. You can change or cancel your bet up until the match starts.
Live betting lets you place bets in real time while a match is in progress. For tournaments like the IPL or T20 World Cup, markets are available on every over, wicket, or partnership. Odds change rapidly, so decisions need to be made quickly. Keep a stable internet connection so the odds do not shift before your bet is confirmed.
RTP (Return to Player) is a theoretical percentage indicating how much a game returns to players on average over the long term. Example: a 96% RTP means that for every ৳100 wagered, an average of ৳96 may be returned over the long run. However, this is not a guarantee for any single session — every spin is independent and random.
xbazi's live casino games are sourced from world-renowned providers such as Evolution Gaming and Ezugi. These studios are regularly audited by independent third parties. Live dealers work on camera and all rounds are recorded, leaving no room for manipulation of results.
Yes, xbazi is built with a mobile-first design. All slots, cricket betting, and live casino games can be played through a browser on both Android and iOS devices. There is no need to download a separate app — the site adapts automatically to mobile.
Aviator (developed by Spribe) is a crash-style game. As a plane flies higher, a multiplier keeps increasing. If you hit "Cash Out" before the plane crashes, you win. Wait too long and you lose everything. There is also an option to run two bets at the same time — one for a safe cash-out at a lower multiplier and another aiming for a bigger win.
Bonuses and Promotions
Questions about the welcome bonus, wagering conditions, cashback, and VIP benefits.
New members on xbazi receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. After creating your account, the bonus is added automatically when you make your first deposit. Before withdrawing the bonus, the combined amount of the deposit and bonus must be wagered 10 times.
A wagering requirement is the condition of placing a specified amount in bets before you can withdraw a bonus. The xbazi welcome bonus has a condition of 10x — meaning the total of your deposit and bonus must be wagered 10 times before winnings from the bonus can be withdrawn. Example: ৳1,000 deposit + ৳1,500 bonus = ৳2,500; 10x of that = ৳25,000 in bets.
xbazi has three VIP tiers — Bronze, Silver, and Gold. You move up automatically based on your regular playing and betting activity. Bronze offers up to 0.3% cashback per week, Silver offers 0.7%, and Gold offers 1.0%.
In most cases, bonuses can be used on slots, cricket betting, and live casino. However, some games may contribute to wagering at different rates. Check the promotions page or ask support to confirm which games make the most effective use of your bonus.
xbazi VIP members receive cashback on their net losses each week. Cashback from the previous week is generally credited to the account every Monday. Rates are up to 0.3% for Bronze, 0.7% for Silver, and 1.0% for Gold. Cashback may have its own wagering conditions.
Safety and Responsible Gaming
Questions about data protection, self-exclusion, age verification, and support.
Yes, xbazi uses SSL encryption to keep all data transmissions secure. Your personal information is not sold to third parties. Payment information is processed directly through the mobile banking gateway. Read our privacy policy for full details.
xbazi is only for people aged 21 and above. Age is verified during registration and proof of identity may be requested in suspicious cases. Accounts belonging to underage users are closed immediately.
Yes, xbazi provides responsible gaming tools. You can temporarily close your account for a set period — 7 days, 1 month, or longer. For a long-term self-exclusion, contact support. This break cannot be lifted before the set period ends.
As part of responsible gaming, xbazi allows players to set daily, weekly, or monthly deposit limits. Once a limit is set, deposits beyond that amount will not be possible. There is a waiting period to increase a limit, but reducing it takes effect immediately.
Gaming addiction is a real issue. If you or someone you know is affected, contact xbazi's support team — they will direct you to support organisations. You can also request that your account be closed right away. Visit the responsible gaming page for more information.
Still have questions?
Contact Support — our Bengali live chat team is available 24 hours a day, 7 days a week.
To contact us by email: [email protected]